Hello! 👋
I'm Zach, a product + service designer who’s spent the last 10 years turning human-centered insights into experiences that work for those who need them most.
With particular focus in healthcare + financial services, I am well-practiced in untangling business complexity to create delightful products and unleash hopeful futures.
Previous Work
-
![]()
Enhancing Electric Outage Management Processes
How might we better meet the needs of both our internal stakeholders and our customers during electric outage events?
-
![]()
Improving Access for Income Qualified Customers
How might we make it easier for income-qualified customers to find, apply for, and use energy assistance programs?
-
![]()
Designing Concepts for Hourly Worker App Expansion
How might we increase the possible connection between hourly employees and additional workforce opportunities?
-
![]()
Designing a Sustainability Metrics Platform for the Future
How might we create a scalable, cost-efficient platform [of systems] to accurately track and report sustainability measures?
